Cancellation Policy
This page explains how to cancel a flight or hotel booking made on TravelYaraa, how to ask for a change, and how the airline's or hotel's rules affect what you pay.
Check the rules before you book
Cancellation conditions are shown before you pay:
- Flights: a Refundable or Non Refundable label and the fare rules, with tabs for cancellation, date change and baggage.
- Hotels: labels such as Free cancellation until a date, Cancellation charges may apply, or Non-refundable, plus the room's cancellation policy.
These rules come from the airline or hotel and decide your charges.
How to cancel
- Sign in with the account used for the booking and open My Bookings.
- Open the booking and choose to cancel. For flights, this is Request cancellation & refund.
- Review the cancellation charges we receive from the airline or hotel.
- Confirm to send the request.
Your booking page will show the updated status. A flight cancellation request is complete only once the airline has processed it.
If you cannot cancel online
Online cancellation is not available once a flight has departed, and some bookings may not offer it at all. If you cannot cancel online, or the charges look wrong, contact us with your Booking ID before the travel or check-in date.
Changing a booking
You can send a change request from your booking in My Bookings, for example to change a flight date or hotel stay. A change request is not a confirmed change. It depends on the airline's or hotel's rules, availability, any fare or rate difference and change charges. We will tell you the outcome and any amount to pay before the change is made.
Name corrections are often restricted by airlines, so check names carefully before you pay.
If the airline or hotel cancels
If the airline cancels or changes your flight, or the hotel cannot provide your booking, contact us. We will help with the options the airline or hotel allows, such as another flight or a refund. Refunds follow the Refund Policy.
No-shows and early check-out
If you do not travel or do not check in without cancelling, or you leave a hotel early, the airline's or hotel's rules apply and you may not get a refund. Cancel as early as possible if your plans change.