Refund Policy

How refunds are reviewed, processed, delayed, adjusted, or refused based on service rules and payment status.

Refund Eligibility

Refund eligibility depends on the booking type, fare rules, hotel policy, cab provider rule, insurer rule, cancellation time, payment status, and service provider conditions. Some bookings may be fully refundable, partially refundable, or non-refundable.

Customers should review refund rules before payment. Promotional fares, special hotel deals, limited-period offers, last-minute bookings, no-show bookings, and certain protection plans may have strict refund limitations.

Service charges, payment gateway charges, convenience fees, cancellation penalties, supplier charges, or administrative charges may be deducted where applicable.

Refund Timeline

Approved refunds may take several business days to reflect in the customer's original payment method. The timeline can vary depending on bank processing, payment gateway settlement, service provider approval, and payment method.

TravelYaraa will make reasonable efforts to process eligible refunds after required approval and confirmation. However, delays may occur if the service provider takes additional time to confirm refund eligibility.

If a refund appears delayed, customers should contact support with booking ID, payment reference, and registered email. Customers should avoid raising duplicate complaints for the same refund unless the expected review period has passed.

No-Show And Partially Used Services

If a customer does not travel, does not check in, arrives late, misses a flight, misses a cab reporting time, or does not use a hotel booking, the booking may be treated as a no-show. No-show refunds depend strictly on service provider rules.

Partially used services may not be refundable unless the service provider allows it. Customers should contact the airline, hotel, cab provider, insurer, or TravelYaraa support immediately if a service issue occurs during travel.

Refunds cannot be guaranteed until the booking is reviewed and approved according to applicable rules.