Refund Policy
This page explains when a refund can be due on a TravelYaraa flight or hotel booking, how the amount is worked out, where it is paid, and how to track it.
When a refund can be due
- You cancel a booking and the airline's fare rules or the hotel's cancellation policy allow a refund
- You paid, but the booking could not be confirmed with the airline or hotel
- The airline or hotel cancels the booking and its rules provide a refund
- You were charged twice for the same booking
How the refund amount is worked out
For a cancellation, the refund is usually the amount you paid minus the airline's or hotel's cancellation charges.
Before you confirm a cancellation in My Bookings, we show the cancellation charge and, where available, the estimated refund. The final amount follows the airline's or hotel's confirmed charges.
Non-refundable bookings and no-shows
Bookings marked Non-refundable usually give little or no refund if you cancel. If you do not travel or do not check in without cancelling first (a no-show), the airline's or hotel's no-show rules apply, and the booking is often not refundable. If you are unsure, contact us before your travel date.
If the booking could not be confirmed
If a payment was taken but the booking could not be confirmed, your booking page shows this. Please do not pay again. Refund details appear in My Bookings when available. If you need help, contact us with your Booking ID and payment reference.
Where refunds are paid
Refunds are paid to the original payment method used for the booking.
How long refunds take
Timing depends on when the airline or hotel confirms the refund, and on how quickly the payment network and your bank process it. We cannot promise a fixed time, but you can check the refund status and amount on your booking page as soon as they are available.
Refunds can take longer if:
- The airline or hotel has not yet confirmed the cancellation or refund
- Booking or payment details need to be checked
- Your bank or payment provider takes extra time to credit the amount
Tracking a refund
Sign in and open your booking in My Bookings to see the refund status and amount. If a refund looks delayed, contact us with your Booking ID, payment reference and the amount.